7 Things About heres readers told about customer service You’ll Kick Yourself for Not Knowing
I’ve written about customer service before. I’ve written about customer service for a local blog, so I know how to write about customer service. However, I also know how to write about customer service for a national audience. So when I heard that one of my fellow blog contributors is the founder of the Customer Experience Institute, my heart sank. I immediately thought, “Oh, I can’t live that.
The next morning, I saw the article in the press release and I was in disbelief. Heres readers told about customer service.
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This article is for a class, and I am hoping the class will be online soon. I want to get it printed on every page of every website of those I can, and I want to make it available to anyone who wants to read it. I am also hoping that it will be available for free on my website, www.heresreaderstoldaboutcustomerservice.com.
The best customer service is the kind that’s free. It’s something that’s easily accessible, it’s something that isn’t hidden, and it’s something that’s not a big hassle. For me, that’s customer service.
When I say “free,” I mean it. The class I am looking for is very specific. It is a class that takes about 6 months for an instructor to do, but it is still a very long time. I would love to be able to have a class for free, because I would hate to see people give up their day to a class that is not free.
The good news is that customer service at its best is always free. The bad news is that sometimes it involves giving up your day.
Customer service is about people who answer your questions and help you get to the right place at the right time. Customer service isn’t about being there for free. It’s about being there when you need them, in a way that you’ll thank them in the future. Customer service is about being there for people, and making sure they can do it.
In a world of free, unlimited, 24/7 customer service, we are a very small group of folks. Sure, there are people who really do care, but there are many others who just don’t. So, how do you know if a business is actually good at customer service? Well, there’s the usual stuff: Paying your bills on time, being on time, providing information that is helpful, and being helpful. But a lot more depends on the business itself.
It’s hard to know how to evaluate a business’s service if you don’t actually have a customer who has been there. You can’t really take into account how they interact with their customers or how much “value” they provide. So we decided to ask our readers for their opinions on a host of other customer service metrics, and we got some great responses.